My altafiber

Manage your services, receive messages, and view and pay your bill.

My altafiber gives you access to your most important account and services information. You can access and manage your altafiber phone, Internet, and Fioptics TV accounts with your Android smartphone (change based on device and operating system).

Billing and Payments:

• Pay your bill

• View billing and payment history

• Setup and manage recurring payments using Autopay

• Enroll in paperless billing using eBill

• View frequently asked billing questions

Account Management

• Register and manage your online profile

• Setup notification for billing, payments and special offers including upcoming promotions and events

Services:

• Check your current services and available services for your address

• View your Fioptics TV equipment and services including channel lineup

Help Center:

• Find quick answers to your billing, payment and service questions

• Troubleshoot basic service issues in real time

• View frequently asked questions

Contact Us

• Chat with a live altafiber representative for help with all service questions

• Send us a question and we’ll reply back via email

• Call us for 24/7 customer service, sales and technical support

Other Features:

• Use Message Center to retrieve important messages from altafiber

• Quick links to the Connect Cincinnati and Watch Fioptics* App

• Interactive map for altafiber Stores and Payment Centers

My altafiber requires an active altafiber account.

App capability is based on subscribed services

*Watch Fioptics App requires a subscription to Fioptics TV