Penske Service

Service providers can input real-time updates during roadside assistance events.

The Penske Service app is designed for use by service providers during a roadside assistance event. Technicians input real-time status updates for 24/7 road calls directly through the app. This information provides better communication and visibility between service providers and drivers waiting for assistance.

Features:

• Road call report details – receive access to issues, breakdown location, unit details plus service history and contact information for a road repair order

• Road call listing – all active road calls displayed in one place for ease of reference and updating

• Update on statuses – multiple status options with ETA are available to choose from, and status changes entered will automatically update Penske systems

• Real-time visibility – keeps drivers informed by providing visibility on status updates with GPS tracking

• Push Notifications – sent when a road call location has changed, or service has been cancelled

Log in required to use the Penske Service app, unless otherwise directed.