Raptoo - Rappel Conso

=> What is a recalled product?

When a product presents a danger to the consumer, it is subject to a recall procedure. All the affected lots are then withdrawn from the sale.

But how do you inform consumers who bought this product before it is recalled?

Until now, distributors (supermarkets, etc.) have been content to report it on their site and / or by posting on the shelves.

It is therefore up to the consumer to carry out this check regularly throughout the life of the product.

=> What products are recalled with Raptoo?

Raptoo informs you of the recall of ALL food and non-food products: clothing, electrical appliances, toys, stuffed animals, cars, sports articles, bicycles, etc.

Medicines are excluded.

=> When is a product recalled?

The product is recalled as soon as a danger for the consumer is certain or by application of the precautionary principle.

However, the dangerous nature of a product can be discovered a long time after the start or even the end of its marketing. Thus, it happens that products are recalled several months after they are put on sale.

=> What are the causes of product recalls?

There are many.

For food products, the recall may be motivated by the presence of toxic banned substances, pesticide thresholds above the regulations, presence of foreign bodies, lack of labeling, Listeria, Brucella, etc.

For non-food products, it may be an assembly fault or a structural weakness (bicycle, etc.), electrical problem, etc.

=> How does Raptoo work?

Since April 2021, all manufacturers have been required to report all recalls of their products on a platform.

If the initiative is laudable, it is still up to the consumer to seek the information. As a product recall can occur at any time, the consumer should then regularly check all the products he uses ...

With Raptoo, information comes to you.

The principle is simple: scan the barcode of any product (food and non-food) to find out if any batches of this product are subject to a recall. All you have to do is check if the batch matches.

=> Products put “under surveillance”

Even if the product you scanned is not recalled, it may be subject to a recall in 1 hour, 3 weeks, or even several months afterwards.

That’s why Raptoo allows you to put non-recalled products on “watch”. If any of these products are recalled, then you will receive a notification.

=> A collaborative and participatory application

Share the alert cards on your social networks to inform your family, friends, colleagues or your community.

=> The advantages of Raptoo

Thanks to Raptoo, you are very quickly informed of a health alert issued against a product.

This reduces the risk of consuming a contaminated product or using a product that is dangerous for your safety.

Informed of the product recall, you are on time to request compensation. Depending on the manufacturers, you will be offered a refund, a credit note or an exchange.

=> A free application but 100% independent

Raptoo makes product recall information issued by authorities or published by the manufacturers themselves available to consumers.

We are providing Raptoo users with the entire list of product recalls so posted.

We do not receive any remuneration from manufacturers, manufacturers, distributors of any kind.