Aternity Mobile

Aternity Mobile enables IT teams to proactively identify digital experience issues on mobile devices and take prescriptive, targeted actions, improving employee productivity, customer service and business results.

Proactively identify and resolve mobile issues. Aternity Mobile gathers more than 150 metrics on mobile device, app and network performance that enable IT to proactively identify and resolve digital experience issues. Aternity gathers this performance data across Android and iOS for multiple device vendors, including purpose-built mobile devices and free-standing mobile kiosks. With Aternity Mobile, IT can identify problems with hardware and battery health, device configuration or network connection and proactively take action to improve employee productivity and customer service.

Monitor mobile app performance to ensure employee productivity. Aternity Mobile also monitors usage and crashes for every corporate mobile app used by the workforce. Aternity provides detailed information such as the traffic generated by each app, the start and stop time of the app, and the domains the users were accessing with their mobile device, to ensure the mobile device is being used only for company-approved apps. This provides IT with deep insight into how mobile app performance and usage affects productivity and security.

Improve employee engagement with bi-directional communication. With Aternity Mobile, IT can send contextual and personalized information to employee mobile devices to gather feedback on service quality issues and to provide guidance on ways employees can improve their mobile app and device performance. Aternity Mobile enables IT to proactively inform users of outages, provide information upon app installation/first use, or based on user location, and send warnings when corporate policy usage limits are about to be reached.

Reduce security vulnerabilities with unified mobile threat defense. Aternity Mobile provides visibility to IT of both digital experience and security threats, all in one solution. Unlike MDMs, Aternity Mobile monitors the actual app traffic on the device to look for malware and phishing attempts. While Aternity does not replace the broad device management and security capabilities of an MDM, it does enable IT to identify and respond to threats faster by providing the necessary performance and security insights in one solution.

Enhance employee experience with a unified view of DEX across devices. Aternity provides a unified view of actual employee experience, for every enterprise app running on any type of device – laptops, PCs, virtual and mobile – for Windows, macOS, Android, iOS and Chromebook. With Aternity, digital workplace leaders gain insights into the digital experience of their entire workforce, no matter where they work, to ensure employees are productive and engaged.

The digital experience solution of the Riverbed Platform. Aternity is the digital experience solution of the Riverbed unified observability and optimization platform. Riverbed combines observability for digital experiences, infrastructure, network, cloud, and applications and application acceleration to help IT organizations make transformative shifts in operational efficiencies with full stack telemetry AI operations. It’s all made possible by our integrated platform technologies that work together to capture data across all elements of the IT landscape. With the ability to integrate data sources into a single view, Riverbed makes it easy to deliver precise answers that keep IT running. 

Aternity Mobile uses Accessibility API to monitor the supervised device web activity and apply network related company policies to block URL automatically, even when the app is closed or not in use.

Aternity Mobile uses VPN Service API to monitor the supervised device network activity and apply network related company policies to block malicious IP or unsecured connections, even when the app is closed or not in use.