Call Manager

Call Manager

Call Manager is a powerful CRM-based call tracking and employee management solution designed for businesses, sales teams, and customer support organizations. It helps companies efficiently manage customer interactions, employee activities, leads, follow-ups, and communication history from a single platform.

The app automatically tracks incoming, outgoing, and missed calls, allowing organizations to maintain complete customer communication records. Every call can be linked to a customer profile, enabling teams to manage leads, track conversations, and improve customer engagement.

One of the core features of the app is Lead Management. Users can instantly create a new lead after a call, update existing customer records, add follow-up schedules, and maintain detailed interaction history. Employees can add remarks and notes after each call, ensuring that all customer communication is properly documented for future reference.

The integrated dialer is a part of the CRM workflow and allows employees to communicate with customers while automatically updating CRM records. The app is not intended to function as a standalone consumer dialer but as a business productivity and customer relationship management tool.

The app also supports employee activity tracking and field workforce monitoring. Location information can be recorded during business calls to help organizations manage field employees, verify customer visits, and maintain operational transparency.

Accessibility Service

Call Manager uses Android Accessibility Service only to provide Voice Controller features for supported calls.

Accessibility Service is used only after the user explicitly grants permission and is required to enable hands-free call controls within the application.

The Accessibility Service is used to:

• Detect supported call screens.

• Enable hands-free Answer Call.

• Enable hands-free End Call.

• Enable Speaker ON/OFF voice controls.

Accessibility Service is NOT used to:

• Read passwords.

• Read personal messages.

• Capture unrelated screen content.

• Record remote call audio.

Users can disable Accessibility Service at any time from Android Settings.

🔑 Key Features

📞 CRM-Based Call Management – Track incoming, outgoing, and missed calls linked to customer records.

👥 Lead Management – Create leads, update customer information, and manage sales opportunities directly from call activities.

📝 Follow-Up Management – Schedule and track follow-ups to ensure no customer interaction is missed.

📋 Call Remarks & Notes – Add detailed notes and remarks after every customer conversation.

🎙️ Voice Controller – Use Android Accessibility Service to enable hands-free call controls such as answering supported calls, ending supported calls, and controlling speaker mode through voice commands.

📍 Employee & Field Tracking – Record employee activity and business-related location information for operational management.

🔔 Missed Call Alerts – Receive real-time notifications for missed customer calls.

📊 Customer Interaction History – Maintain a complete communication timeline for every lead and customer.

🔒 Secure & Private – Business data is securely stored and used only for CRM and employee management purposes.

🔄 Background Processing – Supports call synchronization and CRM updates to ensure accurate customer records.

Call Manager helps businesses streamline customer communication, improve employee productivity, manage leads effectively, and maintain a complete CRM workflow from call initiation to customer follow-up.

Voice Controller features are designed to provide hands-free call controls using Android Accessibility Service only after user consent. Users remain in full control of enabling or disabling Accessibility Service at any time through Android Settings.