e.chain CX

Features Overview :

· CX app help to know the business contact details on the go.

· Users can enter the call notes, next action, attachments and additional contacts on the go.

· Notifications will remind the users on the pending meetings.

· New Contact can be created on the go in your app.

· Push notification feature will help you not to miss any planned meetings.

· App helps you to know the complete details of the contact with current status.

· Creation of contact is not possible in app. But any kind of updating activity against to a contact is possible.

· Pending notification will help you to know about your future planned meetings.

· Any call notes sent from app, the subject of which is hardcoded as Call in the records.

· Date and time for call notes are auto captured.

· For next action participant mapping is compulsory. Only then notification can be enabled to the respective persons.

· Call option is enabled from notification and from conversation history page.

· If your device is configured with your email, then even sending mail to others is simple on the go from your app.

· Your favorite contact or company can be added and kept for regular and quick reference.

· Any activity to your contact in the past 30 days will reflect in your recent contacts for quick reference.

· Contacts and Accounts list will be listed according to batchwise. But if you know your contact you can search directly from the search option provided.

· Each maturity levels are uniquely called by webservice which will help you to know the status of the contacts on the go.

· User’s information who have created the call notes, next action will be available like chat app for reference.

· Conversations against to a contact can be filtered according to user’s need.