U+one-가입/로밍/상담/혜택

On October 27, 2025,

Your U+ will be revamped as U+one.

Now, enjoy the convenience of using the [Your U+] and [U+ Membership] apps in one, unified U+one.

■ App Name and Icon Changes

• Previous: Your U+

• New: U+one

■ U+one, an integrated app that simplifies your daily life

Use LG U+ services more easily and quickly, including troubleshooting issues, accessing membership/benefits, and purchasing/changing products, all with a single app.

■ New Main Screen (Introducing 5 Menus)

① MY: Check billing and usage information at a glance

② Benefits: Access scattered benefits and coupons in one place

※ Existing membership app features integrated into the Benefits main screen

③ Store: Customized product recommendations

④ Plus: Personalized information based on preferences

⑤ AI Search: Conversational, intelligent AI search

■ My billing/usage information at a glance

• View your information, including this month's bill, remaining data, subscribed additional services, and remaining contract/installment balance, right from the app's home screen.

■ Choose your preferred main screen

• You can set your preferred main screen among MY, Benefits, Store, Plus, or AI Search as the app's home screen.

■ Automatically manages tasks

• We proactively notify you of important information and tasks based on your life cycle and usage history.

■ Membership benefits and features on U+one

• U+one benefits main page: Access U+ membership, membership barcodes, coupon boxes, and even participate in events like U+2+ right from your home page.

■ Don't miss a single benefit

• We'll make sure you get the most out of every benefit you can get.

■ Chatbot available 24/7

• Even late at night, on weekends, or on public holidays when customer service is difficult to reach, you can ask the chatbot any questions you have.

※ U+ customers won't incur data charges while using the app.

However, data charges may apply if you navigate to other internet pages through the app.

▶ Permissions Agreement Information

• Access permissions are required to use the U+one app.

• If you do not agree to the required permissions, you will not be able to use the following features.

[Required Access Permissions]

• Phone: Easy phone login and connection by pressing the phone number.

[Optional Access Permissions]

• Location: Use features such as finding nearby stores.

• Camera: Captures camera data to recognize card information.

• Photos/Videos: Attach saved photos/videos (e.g., when making 1:1 inquiries or writing reviews).

• Notifications: Notifies of bill arrivals, events, and other information.

• Microphone: Use the microphone for chatbot voice inquiries.

• Contacts: Load contacts saved on your phone when gifting data.

• Display on top of other apps: Use the visible ARS.

▶ Inquiries

• Email address: [email protected]

• For a faster response, please include your name, phone number, and phone model in the email.

• LG U+ Customer Center: 1544-0010 (paid) / 114 (free) from your mobile phone