ConnectMe Remote Support Agent

2ConnectMe provides all the advanced digital tools to perform online services

- video, voice, chat, screen sharing, co-browse,

- remote control customer keyboard mouse,

- new customer contact channel for instant anonymous chat,

- customer payment charging scheme based on chat duration,

- white label branding builds your own chat app with your business name on your finger tips.

- NO CODE / LOW CODE platform to build chat app solution for all businesses.

The most effective chats with voice, video & screen share

2ConnectMe supports agent and visitor having text, voice, video and screen share simultaneously. Communications have never been such convenient before.

Remote control of customer keyboard mouse during live chat

With “ConnectMe Customer” app in Apple Mac / Microsoft Windows App store / Linux Ubuntu gets installed on customer desktop, you can even control remote customer keyboard mouse while you are having video, voice and screen sharing chats.

New Business from hidden identity anonymous chat

Public anonymous users can reach you instantly through a Contact Form with URL. Your identity is hidden and the anonymous never knows who will answer his chat.

Never miss client payment with Timer duration based charges scheme for online service provision

Automatic Charges method is specifically designed for agent to provide service provision with charges. It lets 2ConnectMe to determine the final charges according to the actual duration of the chats. It relieves the burden of agent from issuing invoices to clients.

Solved common issue in failure to charge customers at the end of online service

You have spent a lot of time in performing your service online. The customer may suddenly go offline and quit from your website or your app. All your efforts having been spent earns NOTHING.

2ConnectMe ensure you would get paid from customers.

- Credit card pre-validation prior to connecting customer to your chat room.

- Automatic charging credit card when customer does not get online again after timeout period.

White label builds your own brand and establish customer trust on your business

Replaces almost all “2ConnectMe” brand in the app user interface by your own brand and works under your custom domain.

Live Chat app solution for all business

2ConnectMe provides a NO CODE / LOW CODE platform to any business to build chat app solution. We build out of box solution / effortless integration to different website platform such as WordPress / Shopify or any other normal HTML pages.

Promised the most efficient contact center operation

2ConnectMe guarantees your contact center will become the most efficient one and the least effort to build.

- Out of box contact form with prebuilt fully customisable contact form.

- essential functions such as skillset based agent chat distribution, last connected agent.

- free you from office hour settings of each agent by means of automatic forward customer chats to emails whenever agents are engaged.

- detail agent online activities monitoring.

- support agent works in normal browsers or App from Google Play Store

Download of ConnectMe Customer

https://www.2connectme.com/index.php/download/