SmarterTrack Mobile

SmarterTrack’s mobile app complements the full web interface that's available to agents and managers using SmarterTrack, either on-premises or the SmarterTrack hosted service. It provides all the core functionality needed to provide high quality customer service and support when on-the-go.

This includes access to:

Ticketing

- Take/transfer tickets

- Reply to tickets

- Set follow-ups

- Add comments

- Much more!

Live Chat

- New chat and/or chat message notifications

- Take/transfer chats

- Real-time chat translation

- Reply to chats

- Coach agents in a chat

- Much more!

Call Logging

- Create new call logs

- Add notes/descriptions

- Add/edit call times

- Much more!

Task Management

- Create new tasks

- Change status

- Add updates

- Much more!

And includes additional features such as:

- Light and dark themes

- Access to all brands

- Face ID and biometrics for log in

- Group and agent management