Oi_e

Oi_e is the application for customers who have Oi Fibra internet. At Oi_e you can ask for support, view and download bills, change the payment method, track requests, change your Wi-Fi password and much more...

> In this new version we have included notices to simplify your life. We let you know when you need to update the app and whenever the app is down for maintenance.

Some customers continue to access the products in the Minha Oi application. Soon the functionalities of the two applications will be together so that your experience is complete.

Identify your profile to know which app to use, Oi_e or Minha Oi.

1. I HAVE CONTRACTED THE INTERNET OI FIBER, MY PRODUCT HAS ALREADY BEEN INSTALLED, BUT I AM HAVING ACCESS PROBLEMS

We need your data and description of the problem to guide the solution. Send an e-mail to us at [email protected] inform your full name, phone number registered at Oi_e with area code.

2. I CONTRACTED THE INTERNET BUT IT HAS NOT YET BEEN INSTALLED

Wait for the installation and access the Oi_e application again.

3. MY INTERNET IS INACTIVE OR CANCELLED

Send your request by email to [email protected]

4. I HAVE ONE OR MORE OF THESE PRODUCTS: CELL PHONE, TV OR COMBO PLAN

Manage products in the Minha Oi application.

5. I HAVE OI'S INTERNET AND I ALSO HAVE ONE OR MORE OF THESE PRODUCTS: CELL PHONE, TV OR COMBO PLAN

You can manage the internet on Oi_e, the other products are managed on the Minha Oi application.

Did you need it? Solve through the Oi_e app.

CHANGE THE WI-FI PASSWORD

Want to keep your network secure? Change the password periodically.

> Just go to the option...

ACCESS YOUR ACCOUNTS

Do you want to consult your accounts quickly and conveniently?

> Just access...

PAYMENT METHODS

How do you prefer to pay your Oi Fibra account: with a credit card, direct debit or bank slip?

> Just go to Products.

TECHNICAL SUPPORT

Is there no connection, slow or falling internet? Use our diagnostic and fix tool.

> Just choose the Support option.

RESCHEDULE VISIT

Requested a technical visit and need to reschedule? You can choose another date using the Oi_e application.

> Go to Support.

YOUR PROFILE

Want to change some personal information? Use the Oi_e app to manage your profile and change your email, password or contact phone number.

> Just access My Profile.