JCB Smart Serve

Smart Serve is a Mobile Workforce App for JCB Dealer Sales & Service Engineers.

Smart Serve is integrated with JCB DBMS and has been designed to enable JCB dealers to:

✓ Track and monitor performance of their sales & service executives.

✓ Provide complete control/visibility of the overall operations.

✓ Deliver an enhanced customer service.

Lead Management: Machines sales, service, parts & attachments lead generation in real time.

DBMS Service Call On Mobile: Service engineers get service call with customer with machine failure details.

Safety of Engineer: SOS feature sends auto alerts to immediate manager, in case engineer gets into a difficult situation.

Dealer Principal Dashboard: For monitoring service calls and leads generated, along with status.

Engineer’s Dashboard: For tracking leads generated, follow up’s, service calls and more.

TA/DA Management: To manage travel costing of Dealer field force.

Service Visit Report: For service engineer’s inputs.

Customer Voice: For instant customer feedback post service repair completion.

On Site Photo Uploading: To upload photos of the machine, parts and service failures, as and when required.

Service Call Dashboard: For real time service calls status for Service Manager

Message Broadcasting: Dealer admin can instantly broadcast information to entire dealer team.

Help Me: Dedicated Phone Number/Email for app related support (during working hours).

Operator Database: Real time Operator database generated by engineers on service visits.

Tailor made reports: In depth reporting of relevant reports and admin panel for complete control of users through integrated web portal.