Genuity Help Desk

With the Genuity Help Desk App, you can provide outstanding support wherever you are and make your users delighted. Aggregate questions from multiple channels and respond to them easily from your phone.

Go beyond ticketing with an IT Help Desk that’s easy-to-use, refreshingly simple, and fully integrated across the entire Genuity IT platform.

Key Features:

1. Access all tickets available to you and get a quick overview of your Helpdesk.

2. With filters, Prioritize the tickets that need your attention before responding.

3. Control your support system - Set priorities, assign agents, change tickets statuses.

4. Speed through tasks with one-click scenario automations.

5. Remove tickets directly from your mobile device.

6. Track the time taken for a ticket.

7. Keep an eye on all updates and changes with push notifications.