NorthStar mCare

NorthStar's mobile workforce management application

NorthStar mCare is a real-time mobile workforce management app available for tablets and laptops. Highly configurable by IT and intuitive for users, service order information flows seamlessly from the office to the field, and back. The result is a continuous, real-time flow of service-order data. No need for printed orders. No need for unnecessary radio traffic. No need to manually enter data back at the office.

With mCare, staff in the field can respond more quickly to customers, as well as update NorthStar CIS in real-time.

Our solution:

- Optimizes the assignment of orders to field staff and increases the productivity of work completed

- Reduces the overhead and administrative costs of manual paper-based dispatching and data entry

- Reduces expensive overtime and non-productive idle times by maximizing workload and staff schedules

- Improves the safety and security of field staff through real-time visibility into locations and statuses

- Enhances customer service by shortening response times to field service requests