XCUSTOMER360APP

XCUSTOMER360APP - CX SOFTWARE MANAGEMENT AND MONITORING THE CUSTOMER EXPERIENCE

Increase loyalty and recommendation is key to improving corporate earnings since the loss of customers is reduced, expenses are reduced in the recruitment process, and in turn increases the possibility of making strategies cross and up selling well as to attract new customers.

Knowing what our customers think and feel is key to a strategy of Customer Experience, for this design the software that allows us Xcustomer360app:

- Measurement in real time and permanently. The voice of the customer closer than ever.

- NPS results and surveys and online alerts.

- Management of complaints and suggestions online.

- Customer incognito (mystery shopper), observation and any kind of check list with results online and sending immediate tasks to negative findings.

- Employee Experience: internal measurements.

- Panel indicators in real time (dashboard) personalized and segmented