ZOLVE

ZAHORANSKY ZOLVE

The ZAHORANSKY ZOLVE app ensures real-time analysis and troubleshooting via online video and audio streaming for comprehensive support from our ZAHORANSKY service experts so that your employees can solve technical problems on site.

description

The ZAHORANSKY ZOLVE app for Android and iOS is a simple and easy-to-use application based on a sophisticated audio and video communication system for fully web-based support services and requires no additional software installation.

The ZOLVE app gives your employees instant access to technical support and instant expert knowledge from the ZAHORANSKY support service. The ZOLVE app guarantees outstanding resolution of image-based information such as videos or photos and enables our experts to recognize the smallest objects in order to successfully navigate the technician on site through the work process.

How does the ZOLVE app work?

If you have any questions, please contact our ZAHORANSKY service experts and receive a PIN in return to gain authorized access to our online support platform via the ZOLVE app. With video streaming, you transfer image-based information such as videos or photos from your camera screen in real time to the desktop of our service support team.

The visual information provides our service experts with the necessary details for diagnosing the problem and provides immediate support. With audio streaming, you can communicate in real time with our technical support, who will guide you through the process of maintenance or troubleshooting with step-by-step instructions.

In the case of language barriers, an integrated language program enables the desired translation to be streamed to your screen in real time. Depending on the complexity of the problem, our service expert can easily expand the support team by connecting to other service experts via the app. ZOLVE App uses an encrypted connection via SSL and a connection secured with passwords for the secure transmission of sensitive data.