ACE Catch

ACE Catch is the field-workforce companion app for African Clean

Energy (ACE). Sales, deliveries and customer care — the tool ACE's

sales agents, delivery drivers, maintenance teams, and contracted

gig workers use to record their work with customers across Uganda,

Kenya, Cambodia, Lesotho, and Senegal.

THIS APP IS FOR ACE FIELD WORKERS ONLY. It requires an account

issued by ACE to your country's operations team. The general public

cannot register for or use this app.

If you are an ACE customer (you own an ACE One stove and pay for it

through a PAYG plan), please install ACE Connect instead — that is

the customer-facing app.

If you are interested in working with ACE as a field agent, delivery

driver, or gig worker, contact your country's ACE office through

africancleanenergy.com.

WHAT ACE CATCH DOES

Sales

• Spot Sales — immediate cash purchase, with stove serial scan,

customer signature, and proof-of-payment capture.

• Credit Sales — PAYG loans with deposit, repayment schedule,

and full Know-Your-Customer (KYC) flow including ID photo,

signature, occupation, income, and household details.

• Demos — record household demos with GPS, customer details,

and attendee counts.

Deliveries

• Driver-side flow for assigned fuel deliveries.

• Customer-arrival acknowledgement, photo proof of delivery,

and on-the-spot payment collection.

Customer care

• Maintenance visits — capture the customer's issue, resolve

on-the-spot or open a case for follow-up, before-and-after

photos.

• Resolution tasks — close out cases by mode (in person or phone),

outcome (resolved, partial, refused, escalated), and notes.

• Energy surveys — full household energy profile including

burning fuels, electricity sources, traditional cookers, and

cost summary for impact measurement and carbon credit

calculation.

WHY ACE CATCH EXISTS

ACE generates verified carbon credits from clean-cooking impact in

five African and Asian markets. Accurate field data is the

foundation of that work. ACE Catch replaces a patchwork of forms

and tools that ACE field workers previously used with a single

offline-capable Android app that captures every customer

interaction, syncs to Salesforce when online, and gives field

workers a leaderboard of points and team rankings for the work

they record.

OFFLINE-FIRST

ACE Catch works without an internet connection. Forms you complete

in the field are queued to a local outbox and sync to ACE's

servers as soon as your device reconnects. Your work is never

lost.

LANGUAGES

English, French, Khmer, Wolof — selected based on your country

and team assignment.

PRIVACY

ACE Catch handles real customer personal information including

names, phone numbers, national ID numbers, photos, and GPS

locations. We take this seriously. All data is encrypted in

transit, stored in ACE's central Salesforce system, and accessible

only to authorised ACE staff. See our Privacy Policy for full

details: https://africancleanenergy.com/privacy/ace-catch

CONTACT

For field-worker support, contact your team supervisor or the ACE

country office.

For app issues, email [email protected].

For privacy concerns, email [email protected].

African Clean Energy — clean cooking, energy access, and verified

carbon credits across five markets. Learn more at

africancleanenergy.com.