Dialer Agent

Dialer Agent is a mobile calling tool built for call-center agents to run their entire workflow from one app. Sign in securely, work your assigned leads, place and log calls, and track your performance — all in a fast, clean interface.

KEY FEATURES

Secure OTP login

Sign in with a one-time code sent to your email or phone — no passwords to remember or manage.

Agent dashboard

See your live status (Available, Busy, Break, Offline), today's performance, connection rate, and newly assigned leads at a glance.

Lead management

Browse and search the leads assigned to you, filter by status and priority, and open any lead to view full details before you call.

In-call experience

Place calls directly from a lead, with in-call controls for mute, hold, and recording, plus a built-in dial keypad and customer information on screen.

Call dispositions

After every call, record the outcome — interested, follow-up, converted, and more — so your pipeline always stays up to date.

Follow-ups and callbacks

Schedule callbacks and never miss a follow-up, with due reminders that keep you on top of every lead.

Campaigns and reports

View your calling campaigns with progress and conversion stats, and check performance reports for your daily numbers.

Notifications

Stay informed with an in-app notification inbox.

Personalization

Choose a System, Light, or Dark theme to match your preference.

Dialer Agent is designed for productivity and reliability, helping agents focus on what matters — connecting with leads and closing more conversations.

Note: Dialer Agent is intended for use by authorized call-center agents and requires an account provided by your organization.