Experience Mobile

Verint® Experience Mobile™ provides a powerful set of tools to quickly close the loop with customers and manage cases, anywhere, anytime.

Key Features:

- Dashboards: Gain insights across every touchpoint in the customer journey

- Dashboard Card: Dig deeper into specific unified data.

- Case list: Quickly find cases that need your attention

- Case details: Investigate a case, view priority, re-assign, edit custom properties, and close cases

- Contact customers: Call or email the customer via built in collaboration tools

- Case comments: Add notes for you or others to review

- Case history: View the case history, including changes to its status, assignment, or other key changes

- View survey response: View survey response that triggered the case

To use the Experience Mobile app, you must be an existing Experience Management user. Please contact your account manager for access.