Hotel Central

Hotel Central is the command center for modern hotel operations. Replace paper logs, chaotic group texts, and disconnected spreadsheets with one powerful platform built for every role in your hotel.

HOUSEKEEPING

See every room's status in real time — clean, dirty, occupied, or inspected. Assign rooms by floor or housekeeper, track average clean times, and get automatic alerts at checkout. Photo verification proves the work is done.

MAINTENANCE & WORK ORDERS

Submit issues from anywhere with photos attached. Track response times, set priorities, and close tickets with proof. Preventative Maintenance schedules auto-create work orders for recurring tasks — AC filters, pest control, elevator inspections, and more — with a 7-day lookahead so nothing slips.

HAVEN AI ASSISTANT

Haven understands natural language and takes action. Ask it to assign all dirty rooms on floor 3, generate a weekly performance report, or summarize last night's notes. Text or voice — it works the way your team talks.

TEAM MESSAGING

Organized, searchable, professional. Channel-based messaging keeps conversations in context and out of personal phones. Off-duty muting preserves work-life balance. Every message is logged so institutional knowledge is never lost.

INVENTORY & PURCHASING

Track linens, toiletries, and supplies in real time. Get low-stock alerts before you run out. Scan invoices with AI, create purchase orders, track multiple shipments, and reorder directly through Amazon Business integration.

DAILY NOTES

A structured shift log that follows your property around the clock. Flagged items carry over automatically. AI detects guest complaints and links them to records. The morning manager sees exactly what the night audit left behind.

LOST & FOUND

Log items with photos, tie them to confirmation numbers, and track status through to resolution. Every entry shows who created it and when.

RATE SHOPPING & OTA RECONCILIATION

Monitor competitor rates across booking channels from one screen. Reconcile OTA reservations to catch discrepancies before they become disputes.

DIGITAL AUTHORIZATIONS

PCI-compliant credit card authorization forms sent and signed digitally. No more paper forms, fax machines, or manual filing.

MORE FEATURES

Pool & Spa logs, Guest Misconduct records with cross-property search, UniFi network monitoring, Concierge QR portals, Breakfast tracking, and AI-powered analytics — all built in.

BUILT FOR YOUR WHOLE TEAM

Available in 7+ languages including Spanish, Hindi, Arabic, and more. Role-based access ensures front desk, housekeeping, maintenance, and management each see exactly what they need.

INTEGRATES WITH YOUR PMS

Works alongside Opera, Cloudbeds, RMS Cloud, and other major property management systems.

Request access at hotelcentral.io or ask your hotel manager to set up an account for you.