Service Desk

Mobile application you can download absolutely free! By installing the application, you can:

- Use the basic functions of the system "Itilium", while on the move;

- Obtain information from the system in real time **;

- View the stored information - even without access to the main database. ***

Quickly. Convenient. Always at hand.

The mobile app will be useful:

- Head of Service Desk;

- The head of the working group;

- Employees of the 2nd line support;

- The user (customer service).

Functional mobile application:

- Registration of applications;

- Registration of orders;

- Harmonization of appeals;

- Reporting on the process of "case management";

As well as news, comprising:

- Scheduled treatment and outfits for the employee;

- Tasks harmonization;

- For information on communication in circulation.

* - In the framework of the existing support;

** - Subject to the availability of the primary database Itilium over the network or via the Internet;

*** - With the subsequent transfer of data to the main base Itilium, after connecting to it.