Flow Support

Flow Support is the internal customer service tool used by Enviable Investment's staff to manage

customer conversations over WhatsApp Business. The app is for authorized team members only.

Built on the WhatsApp Business API via Twilio, Flow Support centralises incoming customer messages,

lets staff respond in real time, and keeps a clear record of every conversation.

Key features

• Unified inbox — see every customer conversation in one place, with unread counts and last-message

previews.

• Real-time messaging — messages arrive instantly and show delivery and read receipts as they update.

• Media — send and receive images, documents, videos, and audio notes within WhatsApp's 24-hour

customer-service window.

• Broadcasts — reach multiple contacts at once; the app automatically skips anyone outside the 24-hour

window to stay within WhatsApp Business policy.

• 24-hour window awareness — clear visual cues show when a conversation can no longer be messaged,

helping staff stay compliant with WhatsApp Business rules.

• Starred conversations — pin the conversations that matter for quick access.

• Search — find messages, contacts, and threads across the full history.

• Push notifications — stay informed about new messages even when the app is closed.

• Secure sign-in — every staff member has their own account, with conversations attributed to the agent

handling them.

Important

Flow Support is not for end customers. Customers continue to message Enviable Investment through the

company's public WhatsApp number. This app is only used by Enviable Investment's staff to handle those

incoming messages.

For support or access, contact your Enviable Investment administrator.