genChat

genChat keeps conversations between your business and your clients in one place, so your team can reply quickly and every enquiry gets followed up.

Your team can see who is handling each conversation, share the workload and pick up where a colleague left off.

MANAGE CONVERSATIONS

• Search your chats and contacts

• Assign conversations to the right team member

• Suspend, close and review past conversations

• Record the time spent and add notes when you close a conversation

REPLY FASTER

• Save predefined messages for common questions

• Send approved message templates, including WhatsApp templates

• Share files and clipboard content

• Get push notifications for new messages

KEEP CLIENTS ENGAGED

• Send marketing messages to selected contacts or groups

• Preview a message before you send it

• Attach a file or link to your message

ORGANISE YOUR CONTACTS

• Keep contact details and contact groups in one place

• Link contacts to their customer or debtor accounts

• Keep track of dates in the built-in calendar

STAY SECURE AND COMFORTABLE

• Protect your account with two-factor authentication

• Lock the screen with your password

• Switch between light and dark mode

You need a genChat account to sign in.