OpsBack

OpsBack — Field Service Management Built for Real Profit

OpsBack is not another generic FSM tool. It is a business system designed to help service companies actually make more money, reduce losses, and operate with control.

Built for HVAC, appliance repair, locksmith, electrical, plumbing, and other field service businesses, OpsBack combines job management, CRM, automation, and revenue protection into a single platform.

Why OpsBack Exists:

Most service businesses lose 15–30% of their profit without realizing it.

Missed jobs, poor tracking, callbacks, and operational gaps quietly eat revenue.

OpsBack is built to eliminate those gaps.

During a shop phone call placed or answered in OpsBack, Android keeps the microphone on and shows an ongoing-call notification. That lets the call continue if the technician locks the phone or switches apps. Hanging up from the notification or the in-app call screen ends the call and stops that service immediately.

Core Features:

All-in-One Job Management:

Create, assign, and track jobs in real time

Dispatch technicians with full visibility

Monitor job status from start to completion

Smart Scheduling & Dispatch:

Optimize technician routes

Reduce downtime and overlaps

Increase daily job volume without adding staff

CRM That Actually Works

Store customer history, notes, and service records

Track repeat customers and lifetime value

Turn one-time jobs into long-term relationships

Invoicing & Payments

Generate invoices instantly

Accept payments on-site or remotely

Integrate with tools like QuickBooks for faster accounting

Capture missed calls automatically

Ensure every lead is recorded

Reduce lost opportunities outside business hours

Track and reduce costly callbacks

Prevent missed or unassigned jobs

Improve technician accountability

Identify where money is being lost in your operation

This is not just software. It is operational control.

Designed for Growth

Whether you run a small team or a multi-crew operation, OpsBack scales with your business.

Add unlimited technicians

Manage multiple service areas

Track performance across teams

Make decisions based on real data

Who It’s For:

HVAC companies

Appliance repair businesses

Locksmith services

Plumbing and electrical contractors

Any field service business that wants to grow profit, not just revenue