FastViewer QuickHelp AddOn

FastViewer Quickhelp AddOn is part of the Matrix42 FastViewer Remote Control Product Family.

FastViewer Quickhelp AddOn can be installed additionally to the regular "FastViewer Quickhelp App" and enables Remote Control for an Android Device, by using Androids AccessibilityService API.

- With this Add-On, it is possible to remote control the device, eg. keyboard inputs.

- This app works ONLY WITH FastViewer QUICKHELP installed.

- THIS IS NO STANDALONE APP. Please do not download this app by itself. On supported devices, the add-on will be available through our FastViewer Quickhelp app. A download Button will appear in the FastViewer Quickhelp App Main Screen to download this Addon.

For an Android screensharing with Remote Control enabled, 3 applications are required:

FastViewer Quickhelp App:

https://play.google.com/store/apps/details?id=com.matrix42.connect&hl=en

Allows sharing the screen of your android device for remote work, support & productivity.

FastViewer Quickhelp AddOn:

The AddOn to the App above, for users who wish to enable remote control functionality (support, retail, etc.)

Android Devices can be accessed via the "M42 FastViewer WebConsole":

https://connect.fastviewer.com

The Web Console can be opened with a Browser (for example: Chrome, Edge, Safari, Firefox).

In here Android Devices can be registered & accessed (if user consent is given within the QuickHelp App at various steps).

How to register a Mobile Device:

WebConsole: In the menu on the lefthand side:

Perform rightclick on your rootfolder -> Click "add mobile device"

Android Device:

Scan QR Code with the Android device, or use the registration token / link -> Proceed Registration in the Quickhelp App on the Android Device.

WebConsole:

Once an Android Device is registered it will appear under your root folder (it might need a reload / refresh)

- Extend your root folder & click on the connection icon next to the android device to send a connection request

- On the Android Device: Confirm / Consent to screensharing: Your screen will be shared.

IF the Quickhelp App AddOn is installed as well:

In the Quickhelp App: Enable the QuickHelp Accessibility service in settings to enable Remote Control:

- An Information text should appear with an "Open Settings" Button

- In Android "Accessibility" -> "Downloaded Apps" enable "Quickhelp Accessibility Service".

Once consent is given, the remote control functionality will be available on this device when a screensharing session is active.