PuVVNL Smart Bill

The Consumer App for PUVVNL is designed to enhance the convenience and accessibility of services for end consumers. Here’s an overview of the primary features and integration points for the app:

Key Features of the Consumer App

Bill Payment and Viewing:

Allows users to view their latest and past bills.

Easy, secure, and multiple payment options (debit/credit cards, net banking, UPI).

Billing Notifications and Alerts:

Automated alerts for upcoming payment due dates.

Notifications for new bills, payment confirmations, and any billing discrepancies.

Real-Time Consumption Tracking:

Enables consumers to monitor their electricity usage.

Provides insights and graphs on historical usage, helping users to manage and reduce consumption.

Outage Information and Updates:

Real-time information on outages, scheduled maintenance, and service updates.

Notification alerts for outage resolutions and estimated restoration times.

Meter Reading and Self-Meter Reading Submission:

Option for users to submit meter readings directly through the app.

Helps in cases where physical meter reading is delayed.

Complaint Registration and Tracking:

Simplifies the process of lodging complaints (billing issues, outages, and service issues).

Users can track complaint status and receive updates on resolution progress.

Service Requests and Account Management:

Options for service modifications (load change, name change, etc.).

Easy account management features for updating profile information.

Customer Support Chat/Helpdesk:

Provides real-time assistance through chat support.

FAQs and troubleshooting guides are available within the app.

Integration Points Required for Rollout

Billing System Integration:

Ensures real-time access to billing data for displaying and updating consumer accounts.

Payment Gateway Integration:

Secure connections to multiple payment gateways for seamless transactions.

SCADA/OMS System for Outage Updates:

Integration with SCADA and Outage Management System (OMS) for accurate, real-time outage notifications and updates.

Metering System Integration:

Real-time or batch data integration with smart meters and traditional metering systems to enable usage tracking and self-meter reading submissions.

CRM/Helpdesk System:

Integration with customer relationship management (CRM) or helpdesk systems for complaint registration and service requests.

Notification System Integration:

Integration with SMS and email providers for pushing notifications and alerts to the consumers.

Convenience for Consumers

The app’s design prioritizes user-friendliness, with a clean interface, multilingual support, and seamless functionality that provides all necessary services in a few taps. This streamlined experience helps end consumers manage bills, track usage, and stay updated with service information, enhancing the overall consumer service experience.