auセルフケア

au Self Care is an app that helps resolve concerns regarding smartphone operation and settings.

Do you have this problem?

・Smartphone is slow/heavy

・Smartphone battery life is poor

・Can't connect to the internet

・Ringtone does not sound

In such a case, let's try out the convenient functions of au Self Care such as deleting the cache!

◆The number of installations has finally reached 10 million!

～Explanation of useful functions～

●Easy smartphone care

・Delete cache

You can delete temporary history data (cache) accumulated for each app all at once.

*This feature is available on devices running Android OS9 or higher.

・Restart smartphone

You can easily restart your smartphone. By refreshing the state of your smartphone by restarting it, you can expect to see improvements in malfunctions and operations.

・Software update

By updating your smartphone's software to the latest version, you can expect to improve security and eliminate problems.

・Application list

・List of suspicious apps

・Battery health management

You can check the battery temperature and charging status.

・List of countermeasures in case of failure

●Smartphone information confirmation (phone number, model name, smartphone capacity)

●Smartphone settings shortcuts

・Switch manner mode

・Internet settings

・Wi-Fi tethering settings

・Volume setting

・Battery saver switching

・Refresh rate switching

・Setting the screen off time

・Dark theme settings

・Night mode setting

・Setting automatic brightness adjustment

●Smartphone class

*Some functions may not be available depending on the model.

～Notice～

◆ (Limited to Android OS10 and below) About the au Self Care icon display

Previously, on some models with Android OS 10 or lower, it was launched from the Settings app, but to make it easier to use, we have changed the format to launch it from the app icon, just like other apps.

If you cannot delete this app, you can hide the app icon by disabling it by following the steps below.

[procedure]

Settings → Apps → au Self Care → Disable

*The information may vary depending on the model.

*During the operation, you will receive an alert saying ``The system may be affected,'' but there is no particular problem.

*If disabled, the app will no longer be updated automatically.

[Models whose startup format has been changed]

AQUOS R compact SHV41

AQUOS R2 SHV42

AQUOS R3 SHV44

AQUOS R5G SHG01

AQUOS sense SHV40

AQUOS sense3 basic SHV48

Find X2 Pro OPG01

Galaxy A21 SCV49

Galaxy A30 SCV43

Galaxy A41 SCV48

Galaxy Fold SCV44

Galaxy Note10+ SCV45

Galaxy Note8 SCV37

Galaxy Note9 SCV40

Galaxy S10 SCV41

Galaxy S10+ SCV45

Galaxy S20 5G SCG01

Galaxy S20 Ultra 5G SCG03

Galaxy S20+ 5G SCG02

Galaxy S8 SCV36

Galaxy S8+ SCV35

Galaxy S9 SCV38

Galaxy S9+ SCV39

Galaxy Z Flip 5G SCG04

Galaxy Z Flip SCV47

GRATINA KYV48

HTC U11 HTV33

HUAWEI P20 lite HWV32

HUAWEI P30 lite Premium HWV33

isai V30+ LGV35

LG it LGV36

Mi 10 Lite 5G XIG01

Qua phone QZ KYV44

TORQUE G04 KYV46

URBANO V04 KYV45

Xperia 1 SOV40

Xperia 5 SOV41

Xperia XZ1 SOV36

Xperia XZ2 Premium SOV38

Xperia XZ2 SOV37

Xperia XZ3 SOV39

◆About using functions with accessibility privileges (AccessibilityService API)

This permission is required to use the following functions aimed at improving smartphone operation.

①Delete unnecessary temporary files (cache)

Delete cache accumulated in multiple apps on your smartphone.

②Restart your smartphone

Call up the power menu for restarting.

*This authority will not be used to access customer data or collect customer information.

◆ (Only for Android OS 9 or lower) Regarding the phenomenon where "This app is no longer compatible with your device" is displayed on Google Play.

We have confirmed that this issue is occurring due to an issue with Google Play.

If you do not use this app, the issue may be resolved by disabling or uninstalling it using the following method.

[procedure]

Settings → Apps → au Self Care → Disable or Uninstall

*The information may vary depending on the model.

*During the operation, you will receive an alert saying ``The system may be affected,'' but there is no particular problem.