Gatekeeper Digital Toolkit

This application enables technicians to access manuals, reference guides and training materials to create ease of access to critical information. It provides powerful communication tools to contact other technicians and technical support while onsite. Live chat with one or a group with image annotations, image download and recorded conversations. File and document sharing – Video, audio, PDF’s, images, and interactive work instructions can be easily shared and accessed – no need for your field service technicians to switch between various applications. Saving time and frustration. Everything you need at your fingertips and in real time. The application

The application provides the platform to enhance the on-the-job experience and provide excellent customer service, reduce return trips, and get and deliver information in real time.

The features include, but are not limited to:

Communication Tools:

* Conversations with Digital Image Annotations will provide the ability for field teams to remotely access and obtain guidance through issues. Images can be annotated to provide the best placement of devices, loop layout, and much more.

* Video Communication will provide real-time ability to “see what they see”.

* Multi-party, scheduling, recording, and playback of sessions are all included in Atheer. User can annotate on both live video and still images.

* Request Support Form for Technical Services. Simplifies obtaining technical services support when assistance is required.

* Provide guided Work Instructions and Documentation Tools with sophisticated step by step guides:

Enhancements will continually be added, and revisions made to the application to remain cutting edge in the field services space.