myNairobi

MyNairobi App provides an all-in-one experience for users (county citizens and businesses) when it comes to the consumption of county services in Nairobi and all 47 Kenyan counties.

i. Standardized Experience: Through the MyNairobi app channel as a single point of entry, users will have access to their resident county features such as paying for county services including but not limited to parking, single business permits, land rates, and market cess fees among others.

ii. Universal Payment of Services: Users shall be able to pay for different county services universally with their mode of preference starting with Mobile Money (M-PESA, Airtel Money, T-Kash), Visa, and Mastercard. This gives users the power and choice when it comes to making payments for services offered.

iii. Access to Non-Revenue Services: The users will also have access to non-revenue services such as how to reach County emergency services including fire, police, and ambulance, frequently asked questions, the latest news, and the respective Governors' messages.

iv. Users Engage Governors: Users will also be able to engage their respective counties through the “Sema na Governor” feature, which simply means speak to the governors and gives a chatbot feature where users can engage their county leadership on various matters.

v. Users Dashboard for County Services: Users shall have a user dashboard that allows them to have a single view of all their county services. This dashboard will consolidate data across the various counties that the user consumers services and show this in a single dashboard view.

vi. Integrations with Backend: The app is integrated into the existing respective County government Backoffice Revenue Management System (RMS) Providers that host all the business logic for processing the user requests.MyNairobi therefore will have integrations to the various back-office/backend RMS systems, all connecting to Safaricom’s Middleway called Government Digital Experience Layer.