Synbiotix Helpdesk

The Synbiotix Help Desk system offline client

​Features:

Task requests can be immediate, scheduled or recurring.

Scheduled jobs are requested by specifying a specific date and time. Recurring jobs are scheduled by setting the start date and time and recurring frequency (e.g. daily, weekly, monthly, etc.).

Each job type has an associated priority that is configured during system configuration.

Jobs are assigned an estimated task duration and response time. These metrics are used to create KPI reports.

Synbiotix supports all job types and each job type can be configured to record specific data and follow set workflows.