Helly Hansen App

About Helly Hansen

Helly Juell Hansen, a sea captain who wanted to make waterproof jackets and pants that would shield his crew from choppy waters and blustery weather, founded Helly Hansen in Norway in 1877. Today, Helly Hansen products are available through trusted retailers and are known for their durability, weather resistance, and high-quality design. Their collection includes jackets, shirts, pants, boots, wetsuits, backpacks, gloves, and more.

Finding ways to keep people alive is an underrated innovator, and few people know that truth better than Helly Hansen. Founded in 1877, sea captain Helly Hansen found a better way to protect himself from the harsh elements of the North Sea. Captain Hansen and his wife Margrethe, launched a business crafting a variety of waterproofed goods made from coarse linen and soaked in linseed oil and history was made.

Helly Hansen gear is trusted most by professionals who regularly have to face extreme weather conditions, those who work on the oceans, in the mountains, or on worksites. Ski professionals, world-class sailors trust Helly Hansen gear with their lives. And after over 140 years of excellence it is easy to understand why.

With free shipping on all orders and a paltry 2-6 day delivery time, it's ridiculously simple to purchase some quality Helly Hansen gear. It might even save your life!

It turns out I’m not near rugged enough to wear Helly Hansen gear, what is your return policy?

Helly Hansen offers a 90 day return or exchange or all orders. If you signed in as a guest for your purchase you will need to either use the link on the website or you can use the Returnado widget to find your order and request a return or exchange. If you purchased the item using your account you can simply sign in and visit the “my orders” page and request a return from there.

Damaged Item

I damaged my Helly Hansen Parka in a ski-rescue operation, can I send it in for repairs?

Unfortunately, Helly Hansen does not do repairs of its items. Any product still under the two-year warranty can be returned and replaced. For any items outside of that window, you will have to search for a reputable repair shop to get it fixed up.

Guest Checkout

I ordered as a guest and cannot see my order online. What’s up with that?

If you ordered as a guest you will not be able to see your order history or track the shipment online and we are unable to add guest orders to an account. You will have to track via the shipping confirmation email that was sent to you.

Helly Hansen Return Policy

Helly Hansen has a free 90-day exchange and return policy. The product must be unwashed and still have its tag. Shipping fees are not refunded. You can start your refund here.

Contact Helly Hansen Support

For questions about your order, coupons, shipping, or any other concerns, you can call customer support at 1-866-435-5902 or reach them through their contact form. Their customer service team can be reached Monday through Thursday from 7 a.m. to 4:30 p.m. Pacific Time. You can also access their FAQ to resolve the most common issues.