SysBerg.MobiS

The module for mobile technicians and technical services

SysBerg.MobiS system gives mobile workers access to the customer base, scheduled events service, data purchased by the customer services, payments and used devices.

Thanks to continuous work online connected to the main database, you can monitor the position of workers, progress, as well as the transmission device the employee information about new events service. Constant monitoring of the position of workers to quickly find the person closest to the fault, which allows to significantly reduce the response time to the application and reduce the cost of the event handler service.

Advantage is our ability to integrate with any system of customer relationship management and subscribers (SMS, CRM). In conjunction with SysBerg.Teles application it provides a complete solution for the management of mobile services, particularly in the telecommunications industry.

With the confirmation by the customer service or order new services handwritten signature directly on the screen, reducing the need of having paper documents, which speeds up service and saves consumables, energy and reduces maintenance costs.

Basic functions

Access to the data

It gives mobile workers access to the main database of the device in any location. A preview of the account partner in the system, ie, active services, ownership, invoices, payments, balances on settlements with the customer.

planning visits

Managing department has the ability to assign service requests to employees. Information about notification appears on the worker's mobile device. Monitoring module keeps track of positions of employees and assign orders to the closest people. On an ongoing basis also can see a preview of the actual implementation of tasks in relation to the plan.

Management and monitoring of completed orders

Plan visits can be monitored and modified centrally, and each of the mobile workforce reports to date where and what he was doing. The console module management access to the history and list currently executing orders. Completed tasks are changing at once color and position in the list.

Location

Mobile devices to date are reporting their position based on GPS or cellular network and wireless. The position is stored in a central database and enables the authorized person (usually the driver department) preview of the current position of the selected or all employees, preview the route traveled, stopping place, the imposition of route locations scheduled customer visits, search the employee closest to the address indicated.

to-do list

Scheduled visits and service orders are available on the mobile device employee. An employee can be filtered and selected according to several criteria, for example, planning to work on consecutive days. Permanent access to the work plan can reduce the need to return to the company after new orders and telephone communication.

Sale

The user has access to the current offer of products sold. You can add customer's order directly on your mobile device.

Signature and confirming execution of works

After completion of the service order or sales employee can immediately obtain written confirmation of the customer directly on the screen.

Communication

The application allows you to make calls directly from the screen data counterparty or task list. This allows for quick contact with another customer from the list. In the same manner initiated by sending e-mail to the customer.

navigation

Directly from the screen data counterparty or task list can be called navigation app. This allows for quick route planning without having to type the address to the navigation application. The system automatically transmits data to the address of the counterparty.