Usagers TER

Traveling by TER Region Provence-Alpes-Côte d'Azur and you want to demonstrate your travel conditions?

To share with you the region offers application "TER users: make a voice to users! ".

Through these various items, speak up!

"I report a problem" express yourself on punctuality or train cancellations, cleanliness, damage or safety on board.

"I dialogue with my Region" submit a question to the Region which will ensure that a concrete response will be provided without delay by its services or those of SNCF according to the nature of the matter.

"I participate in online committees" provides information on public consultation meetings which brings together users, elected officials, representatives of associations, regional staff in charge of transport.

"The quality of my services" also brings you an information space on the quality of service.

This application allows the Region to acquire detailed knowledge of the needs and experiences of its users in order to put the train in front of his responsibilities.

This is a participatory space to improve the public service of rail transport in Region Provence-Alpes-Côte d'Azur used by nearly 100,000 passengers per day.