Service Desk. АТМ АЛЬЯНС

The application allows customers to submit service requests, and engineers to accept and fulfill requests.

Advantages of the “Service Desk” mobile application:

- Accessibility and convenience: Engineers can work with requests and reports anytime, anywhere using an intuitive interface.

- Efficiency and control: The mobile application ensures the prompt work of engineering staff, geolocation tracking and instant notifications.

- Business process support: The application supports all necessary business processes, including photographic recording, attaching checks and generating electronic acts.

- Information and updates: The application provides the latest news and software updates, which helps engineers stay up to date with the latest changes.

- SLA compliance: The ability to calculate SLA terms helps to comply with contractual obligations and improve the quality of service.