Mobile Contact - 상담사용, 클라우드콜센터

After you sign up as a business owner in the toast cloud, you're done.

Consultation Use After downloading the APP, you can access it by using the specified consultation ID / PW.

※ Essential Access Rights

Microphone: microphone access required for call function

Phone: Requires access to phone features for calling

Storage space (file): Storage space required for data storage

1. IVR / ARS

Real-time IVR configuration is possible. Please write your own message to the customer such as greeting, holiday, etc.

You can set and change the desired time and day of the week in real time, such as working time / lunch time / holiday.

2. Add / remove agents

Arrange the agents according to the service delivery situation. You can change your agent license once a day.

3. Recording service

Recording services for quality control of consumer disputes are provided free of charge.

Recording can be saved for as long as necessary to guarantee consultation and service provision rights.

4. Callback Service

If you are not available for off-hours or customer inquiries, please try setting your callback.

You can go one step closer to customer satisfaction without missed calls.

5. Monitoring / Statistics

On the customer stand-by screen, you can quickly check incoming and outgoing status.

You can check real-time status such as customer waiting, incoming, consultation processing.

Statistics are provided in various forms between hours / days / weeks / years, such as call processing and consultation processing.

6. Management

The Admin page allows you to change / apply the Customer Center configuration in real time.

You can view agent status from a distance and facilitate productivity management.

In addition, Mobile Contact has a number of functions for call center solutions.