우리에프아이에스 헬프라인

Meet the convenient Woori FIS Helpline application

Convenient helpline reporting and legal inquiries are possible in real time, anytime, anywhere

Progress and processing confirmation for reports and inquiries, and follow-up reports are also possible

★ Features of Woori FIS Helpline

- Operated by an independent third-party specialized company (Red Whistle) to ensure confidentiality and anonymity.

- Major financial institutions, large corporations, central administrative agencies, local governments, and public corporations in Korea use the Red Whistle Helpline.

★ What applies to this helpline

1. Guaranteed anonymity

This system does not create or maintain internal access logs containing Internet Protocol (IP) addresses, so users cannot be tracked and anonymity is guaranteed.

2. Enhanced security

This system is equipped with a firewall, hardware web firewall, and intrusion detection system (IPS), and security control is in effect 24 hours a day, 365 days a year. 3. Report storage and access rights

Reports and inquiries are stored directly on Red Whistle's security server for security reasons, and only the person in charge who has the authority to process the report can access them.

★ Notes

- After submitting the report or inquiry, please make sure to take note of the unique number (6 digits) assigned to you, and check the processing confirmation after a few days to check the response and progress of the auditor.

- Be careful not to expose yourself. When writing a report, be careful not to reveal any circumstances that could lead to guessing who you are.

★ Instructions

If an error occurs while using the app or if you have any suggestions or questions, please contact us.

We always welcome your opinions.