UBIQUITOUS

The OCS Ubiquitous Helpdesk App for Android empowers employees, managers, technicians and end-users with instant access to core service desk capabilities—directly from their mobile devices. Whether you’re a customer raising a request or a technician resolving issues, this app ensures seamless, on-the-go support with OTP or credential-based login for secure and hassle-free access.

Why Choose OCS Ubiquitous Helpdesk?

- 24/7 Accessibility: Your helpdesk is always available, ensuring timely support and resolutions for customers and employees.

- User-Friendly Interface: Intuitive design for quick ticket creation, assignment and tracking.

- Real-Time Updates: Stay informed with live status changes, notifications and historical data for efficient troubleshooting.

- Multi-Role Functionality: Tailored features for customers, employees and technicians to streamline workflows.

For Customers/End-Users:

- Create Service Requests Anytime, Anywhere:

Submit tickets with priority, department, category, subcategory, TAT (Turnaround Time), location, and detailed descriptions.

Attach relevant documents (e.g., images, PDFs) for faster resolution.

- Track and Manage Tickets:

Monitor the status of raised tickets in real time.

Reopen tickets if unresolved or unsatisfied.

- Provide Feedback:

Share ratings and suggestions to help improve services.

For Employees/Managers:

- Efficient Ticket Management:

Submit, assign, and track tickets for technicians.

Monitor real-time updates and ensure adherence to TAT (Turnaround Time) to avoid escalations.

- Asset Management:

Maintain and update asset information for better resource tracking.

- Collaborate with Comments:

Add internal notes or comments to tickets for team coordination.

- View Customer Requests:

Check the status of all customer-raised requests in one place.

For Technicians:

- Real-Time Ticket Alerts:

Receive instant notifications for new or high-priority tickets.

- Prioritize and Resolve:

Track open and high-priority tickets for efficient workflow management.

- Update and Document:

Add resolutions, observations, and future notes for customers.

Reference historical ticket data for quicker troubleshooting.

- Seamless Communication:

Engage with customers through in-app updates and comments.

Key Features:

- OTP & Credential Login: Secure and easy access.

- Multi-Department Support: Assign tickets to the right team.

- Attachment Support: Upload documents for context.

- Feedback System: Improve services with customer input.

- Real-Time Notifications: Stay updated on ticket progress.

- Historical Data Access: Reference past tickets for better solutions.

Who Is This App For?

- Businesses looking to streamline their customer/IT support.

- Technicians who need mobile access to tickets and resolutions.

- Employees who want to raise or track service requests effortlessly.

- Managers who require real-time oversight of helpdesk operations.